FAQs
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Returns
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Returns
If you have any questions about the return of any of our products you've come to the right place. Take a look below for all the information you may need about what's required.
Damaged Goods and Claims
(i) If upon receipt your goods are damaged, incomplete, incorrect, short delivered or an order fails
to arrive notification must be made within ten working days, quoting your account number and the relevant
reference number. Claims outside this period may not be accepted.
(ii) We reserve the right to make a carriage charge plus a 20% handling charge, or minimum of £10 whichever is the greater, on all consignments that are refused without reason.
(iii) The company's product guarantee relates to the quality, durability and relative fitness for purpose during the first 12 months after the delivery. Goods deemed 'no longer required' due to ordering error, surplus to requirements etc. may be considered for return providing prior authorisation is obtained and goods are returned in a resaleable condition in the original packaging within the first calendar month following despatch. Where authorisation is obtained a 20% handling charge, or minimum £10 whichever is greater will be charged. The company will not accept goods returned without prior authorisation or in a no-saleable condition - in such cases goods must be paid for in full by the customer. For further clarification contact the Customer Service Department.
Any Queries
Ring 08451 20 30 05 for the Galt helpline.
All claims for non-delivery of goods must be made within 10 days of the invoice date. Incorrect or damaged goods must be reported to our Customer Services Department within 10 days of receipt of goods for claims to be considered. Please do not send back any goods unless requested to do so by our Customer Services Department.
